For European hospitals
Answers your patients can trust.
Grounded in your hospital's own content. Every answer cited. Web chat and phone. And it never gives medical advice.
Live in Dutch today · more languages rolling out · EU-hosted · GDPR by design
1 Afdeling Cardiologie — your-hospital.example/cardiologie
The challenge every hospital recognises
Your website holds the answers. Patients still can't find them.
Keyword search speaks the wrong language
Patients type "suikerziekte"; your content says diabetes. The match is missed and the patient gives up.
The phone becomes the fallback
Questions whose answers are already published overflow into your contact centre — the most expensive channel you run.
Great content goes unread
Significant investment in patient information sits unfindable — informing no one, lightening no load.
What MedChat does
From a question to a cited answer
Ask in plain language
Patients ask the way they speak — including follow-ups, on web and on the phone.
Grounded in your content
MedChat answers only from your hospital's own published pages — nothing invented.
Cited answer
Every claim links back to the source page1 — verifiable in one click.
Business outcomes
A relief valve and an experience upgrade at once
Contact-centre relief
Deflect the navigational calls that already have published answers, so agents handle the calls that truly need a human.
24/7 patient access
Instant, correct, sourced answers — day or night — including for the patients who phone.
A management lens
See exactly which questions your content can't yet answer — a data-driven content roadmap, not a black box.
Built to be safe
Three guarantees a hospital can stand behind
Never gives medical advice
Informational and navigational only — a capable reception desk, not a clinician.
Every answer cites its source
Verifiable against your official page. When it can't ground an answer, it says so — it never guesses.
Clearly AI, with a human handoff
Patients always know they're talking to an assistant — and can reach a person.
Because MedChat is an information tool — not a diagnostic or triage system — it is assessed as limited-risk under the EU AI Act, while we hold it to a higher standard voluntarily.
Trust, compliance & hosting
Built for your risk, DPO & IT teams
GDPR by design
Only public content · no patient records or insurance data.
European hosting
EU data residency · private-cloud option.
EU AI Act
Assessed limited-risk · high-risk-grade controls.
Voice audio never stored
Redacted transcripts only.
Powered by SNOMED CT
The international clinical-terminology standard — the same one Belgium mandates for diagnoses by 2027. It lets a patient ask in everyday words and still reach the right care. A public standard, not a proprietary black box.
The full story
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