The voice channel
Your hospital's phone line, answered — 24/7.
The same trusted, cited answers your website gives — now for the patients who pick up the phone. In their language, and never medical advice.
Built and validated · in final pre-launch staging · voice in Dutch, English, French & Italian
"Goeiedag, tot hoe laat kan ik vandaag nog langskomen voor een bloedafname?"
"De bloedafname is vandaag open tot 16 uur, zonder afspraak1. Wilt u ook weten waar u zich aanmeldt?"
Spoken disclaimer auto-added on any medical content · transfers to your helpdesk on request.
Why voice matters
Voice is where the call-centre load actually lives
The patients who phone most — elderly, less comfortable online, often speaking another language — are exactly the ones today's website serves worst. MedChat gives them the same instant, sourced, safe answers as everyone else. That's patient access and contact-centre deflection in a single channel.
How a call works
No phone-tree mazes
The patient just asks
In plain language — no menus, no "press 1."
Answered from your content
The same grounded, cited knowledge as the web.
Spoken in their language
Phone-shaped, natural, concise.
Human when it should
Transfers to your helpdesk on request or when unsure.
Safe on the phone, too
The same boundary, spoken aloud
Never gives medical advice
A spoken disclaimer is added automatically on any medical content — it informs and routes, it doesn't advise.
Reads emergency numbers correctly
112 and the out-of-hours line are spoken when asked — never wrongly refused.
Hands off to a human
A transfer to your helpdesk on request, or automatically when the question is beyond scope.
A quality decision
It won't flip languages mid-call
The caller's language is locked at their first words and held for the whole call — so a Flemish caller never gets answered in English by mistake. Voice speaks Dutch, English, French and Italian today, with more on the roadmap.
See the voice channel in the brochure
The full story — outcomes, safety, and how you go live — is in the MedChat business brochure.